1) An unsuccessful attempt

• Check that your credit card numbers are correct
• Do you have an error message?
• Did you receive your 3-DS code on your mobile or the payment confirmation on your banking application?
  If so, have you entered it on the page where it is requested?
• If you do not receive your 3-DS code or payment confirmation on your banking application, you will need to contact your bank for more information.

2) Several unsuccessful attempts

For security reasons specific to VISA, the following rules apply:

• 3 failed deposit attempts with a Visa card within 24 hours will block the card for purchases on our website for 24 hours.
• 9 failed attempts over 7 consecutive days will block the VISA card on our website for 7 days.
• 15 failed attempts over a rolling 30-day period will also block your card on our website for 30 days.

3) Alternatives

In such a situation, you can wait until the time limit for blocking your card has elapsed or use another deposit method such as :

•  Instant transfers via Instant Banking
• A MasterCard bank card
•  Use of a virtual card. Certain banks offer virtual cards (MasterCard) which will be accepted on our site.
• Use of CASHLIB deposit vouchers available from tobacconists or websites such as Dundle.