If you are unable to make a deposit using your bank card, there may be several reasons. Please follow the steps below:

1) Check your settings

• First of all, please use Google Chrome (our site has been optimised to work with this browser).
• Clear your cache and delete your cookies using our articles
  🚨 These two browsing data must be deleted from ‘All data’, you will find this option in the advanced settings.
• Reconnect to your player account and check if you can deposit again

2) Check your information

• Check that your credit card numbers are correct
• Do you have an error message?
• Did you receive your 3-DS code on your mobile or the payment confirmation on your banking application?
  If so, have you entered it on the page where it is requested?
• If you do not receive your 3-DS code or payment confirmation on your banking application, you will need to contact your bank for more information.

3) Alternatives

• Make another attempt with the minimum amount of EUR 10
• If you have another bank card, we invite you to try with that one.
• If, despite the above steps, the problem persists, deposit using the alternative ‘Instant Banking’ method
• Once you have entered your details, the payment will be made: It couldn't be simpler (for more information, see the ‘Instant Banking’ article).

Thank you for your understanding!