1. How do I create an account ?

Click on “Sign Up” and fill in your personal information.

2. Do I need to verify my identity (KYC) ?

Yes, for security and legal compliance, identity verification is required. The first verification usually occurs after your first withdrawal request.

3. What documents are required for verification ?

A valid ID, a proof of address less than 3 months old, proof of ownership of the bank cards used for deposits, and a bank account statement. Additional documents may be requested by our finance department.

4. Can I have multiple accounts ?

No, only one account per player is allowed.

5. What should I do if I forgot my password ?

Use the “Forgot Password” feature to reset it.

6. What payment methods are accepted ?

Bank cards, e-wallets, bank transfers, and sometimes cryptocurrencies.

7. Are there any deposit fees ?

Most methods are free, but it depends on the payment provider.

8. How long does a withdrawal take ?

Between 24 and 48 hours once your account is verified, plus an additional 2 to 5 business days depending on the chosen method.

9. Why is my withdrawal pending ?

Withdrawals undergo a security and compliance check before being approved. Your documents must be up to date for your account to be valid and your withdrawal processed.

10. What is the minimum withdrawal amount ?

The minimum is €50.

11. What should I do if a game freezes during a session ?

Contact support with the time, game name, and as much information as possible. A screenshot of the session and your recent betting history may also be requested.

12. Can I self-exclude ?

Yes, a self-exclusion option is available. Simply contact customer support by email, and you will receive a response as soon as possible.