What do I have to do to unlock the rewards?
Validation of the different stages is based on the total amount you bet over the whole week (from Monday 00:00 UTC to Sunday 23:59 UTC). The more you bet, the faster you'll unlock your rewards. However, the total amount of bets to be made between each stage is at the Sultan's discretion, but you can track your progress between each stage using a progress bar here.
When are the rewards credited?
Immediately, once the objective has been reached, your reward will be added directly to your gift space.
Why are only some of my bonuses doubled?
If your bonuses are not doubled, it's because you didn't meet the target during the previous week that enabled you to unlock the associated bonuses. Only bonus objectives that are 100% complete will allow you to unlock double your rewards the following week.
Why can't I complete my stages as quickly as I used to?
Note that the difficulty increases with each stage. For example, unlocking a €20 cash bonus will require more wagering than a €5 cash bonus, and so on.
What is the purpose of my VIP status with the Bet Race loyalty programme?
The Bet Race programme is an independent element of your VIP status. However, this system allows you to be rewarded in the best possible way by adapting to your own stakes.
Is it possible to get a reward multiplier greater than 2?
This system does not allow me to win an unlimited amount. In fact, it is only possible to multiply the rewards by 2 each week. However, the bonus cannot exceed 2 times the initial amount. For example, if you have completed step 3 3 weeks in a row, the bonus offered in 3ᵉ week will always be €40.
Is this loyalty programme only for high rollers?
Rest assured, the Bet Race programme has been designed with the sole aim of rewarding all our players, whether they have a play limit or not. In fact, this system allows you to be rewarded according to your loyalty. With the rewards you get, you multiply your chances of winning big on your favourite machines!
I don't like the machine on which I receive the free spins following validation of the first stage, can I receive them on another supplier, or failing that, can I receive a cash bonus?
We understand your wish to receive free spins or cash bonuses if you do not like the game provider, however this feature is not yet available. Nevertheless, rest assured that we will do everything in our power to ensure that your wish is granted as soon as possible.
I can't open these machines on my mobile, what can I do?
If you are unable to connect to certain machines, we invite you to carry out the necessary operations to optimise the games, which are listed on the help page. If this still does not work, please contact our teams, who are available every day from 9am to 9pm.
How long are my rewards valid in my gift space? Can I accumulate them?
Your rewards can be accumulated in your gift space. However, you will have until 11.59pm on Sunday to activate the bonuses collected throughout the week from your gift space.